Blog no.3
Two Companies experience software problems.
Bank of the Philippines Islands
Bank of the Philippine Islands is one of the company experiencing software problems or glitch. According to Abs-Cbn reported on June 07 2017 news report that clients are sending reports to the said bank because of the glitch issue of their software which is primarily affects most Filipinos who have been disappointed on the software problems encounter by the BPI in terms of their cash which is deposited in the said bank. The BPI company apology and explained to their clients that the company was not hack and that was only a data glitch. Those software problems encounter by the BPI is a big issue which involves the IT management of the said company which is liable on the system maintenance and security. Peoples where alarm and panic because it results a thousands of pesos being debited from their accounts.
Consing stressed that the data processing glitch was an internal issue and not a case of hacking. BPI took its systems down on Wednesday morning to correct the mispostings.The bank suspended access to electronic channels such as the BPI Express Online apps and website so it could resolve the problem but all its branches remained open. The bank also extended its banking hours until 7:30 p.m.
British Airways
Disruption for 75,000 passengers
British Airways is the flag carrier and the largest airline in the United Kingdom and one of the companies experience software error. A major IT software failure led to massive cancellations on local flights and significant delays on international flights. According to NPR.org – it took over three days of cancellation chaos to resolve the problems that plagued BA during this outage. The airline technical glitches last June 2017 force to ground flights in and out of the UK. Issues started when the control tower was closed for 35 minutes on Wednesday afternoon due to a fire alarm going off.A press release from British Airways said: “An issue with a supplier IT system was resolved overnight. We are doing everything we can to keep any knock on disruption to our services to a minimum.”
Reference: https://www.worksoft.com/top-software-failures-of-2017-so-far
Software Companies and Engineering Principles Applied
Microsoft
Microsoft Company is the world’s largest software manufactures. It develops, manufactures, licenses, supports and sells computer software, consumer electronics, personal computers, and related services. Its best known software products are the Microsoft Windows line of operating systems.
Microsoft Engineering Principles Applied
As a first step in the move to modern engineering, Microsoft realigned the organization to map to business processes. This removed organizational barriers so that the right resources could be assigned to each project. Then started the process of merging software engineering (development and test) and service engineering (operations) roles into an agile DevOps team. The goal is to make each team member aware of the issues that other roles face so they can cooperatively resolve problems. This increases both the efficiency and effectiveness of the team. Ultimately, any sprint team member will be able to perform in any engineering role.
Reference:https://www.microsoft.com/itshowcase/Article/Content/710/Moving-to-modern-engineering
Apple
Apple is one of the company which makes and develop software
multinational technology company that designs, develops, and sells consumer electronics, computer software, and online services. Here are the principle used by the apple company.
Principle One: Don’t Follow Your Customers; Lead Them
Apple tends to place less emphasis on evidence than on intuition, under the theory that consumers can’t tell you they want a product or function if they can’t yet visualize it. Instead, they need to be shown a superior alternative.
Principle Two: Temper Engineering With Art
Unfortunately, engineers tend to design products that they would want to use, which explains why a typical device is jam-packed with a hopelessly confusing array of features. Apple has succeeded by making sure its top decision makers all subscribe to the same minimalist philosophy.
Principle Three: Focus on the Few to Sell to the Many
Apple focuses on just a few products in each category. With time and money on its side, Apple do their best to make each item in its relatively small stable as perfect as possible.
Principle Four: Be Your Own Toughest Critic
The final ingredient to Apple’s success is an intangible energy and interest in doing well.
Reference: https://www.cbsnews.com/news/four-principles-of-apples-successes-and-failures/
Capability Maturity Model Integration (CMMI)
The Capability Maturity Model (CMM) is a methodology used to develop and improve organization’s software development process which describes a five-level evolutionary path of increasingly organized and systematically more mature processes. It established a framework which contributes to continue process of software development and standards to specify an effective quality system for manufacturing and service industries.
Here are the companies who are CMMI Level 5
ANZ bangalore
Applitech Solution
Reference:https://searchsoftwarequality.techtarget.com/definition/Capability-Maturity-Model
safety and security 